Shop Policies

Below you'll find our key policies regarding privacy, shipping, lost packages, and returns so you know exactly what to expect when shopping with us. 

We value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website: www.downhomecountrygoods.com

Information We Collect:

We may collect:

• Personal Information you voluntarily provide (such as your name, email address, shipping address, or phone number when you make a purchase or contact us).
• Non-Personal Information automatically collected (such as your IP address, browser type, pages visited, and cookies).

How We Use Your Information:

We use the information we collect to:

• Process and fulfill your orders.
• Respond to your inquiries or provide customer support.
• Improve our website and services.
• Send you updates, promotions, or newsletters (if you opt in),

Cookies & Tracking:

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can adjust your browser settings to decline cookies, but some parts of the site may not function properly.

Sharing Your Information:

We do not sell, trade, or rent your personal information. We may share your information only with trusted third-party service providers (such as payment processors or shipping companies) who assist in operating our website or fulfilling your orders, and only to the extent necessary.

Third Party Links (Including Amare Products):

Our website may include links to third-party websites, including Amare Global, for product information and purchases. If you click on these links, you will be directed to their sites. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies for more information on how they handle your data.

Data Security:

We take reasonable precautions to protect your personal information from unauthorized access disclosure alteration, or destruction. 

Your Rights:

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications.

To exercise these rights, contact us at downhomecountrygoods@gmail.com

Children's Privacy:

Our website is not directed to individual under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date".

Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at:

Down Home Country Goods

downhomecountrygoods@gmail.com

Georgetown, Ohio

Processing Time:

Each order is handmade with care. Please allow 1-3 business days for processing before your order ships. (Custom or large orders may require additional time; if so, you'll be notified by email.) Once your order has shipped, you will receive a tracking #, please allow 2-5 business days for your order to arrive.

Shipping Methods:

Orders are shipped via USPS with tracking provided. Shipping rates are calculated at checkout based on the weight, size, and destination of your order. I do NOT ship Internationally at this time.

Delivery Times:

Estimated delivery times depend on the carrier and your location. While we strive to meet these estimates, we cannot guarantee delivery dates once the order is in the carrier's hands.

Order Tracking:

You'll receive a confirmation email with a tracking number once your order has shipped. Please allow up to 24 hours for tracking information to update.

Incorrect Address:

Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages:

Once an order has been marked as delivered by the carrier, we cannot be held responsible for lost or stolen packages. If this occurs, please file a claim directly with the carrier. We're happy to assist with tracking information to support your claim.

International Shipping 

• We do not ship internationally at this time.

At Down Home Country Goods, each item is handmade with care. Because of the nature of our products, we generally do not accept returns or exchanges.

However, we understand that on rare occasions, items may arrive damaged in transit. If your order arrives damaged, please email us at:

www.downomecountrygoods@gmail.com within 14 days of delivery and include clear photos of:

• The damaged item, and
• The original packaging

This helps us file a claim with the carrier and better serve you.

After reviewing the photos, if we determine the damage occurred during shipping, we'll be happy to send you a replacement of a similar item (depending on availability) at no additional cost. Replacements are issued at our discretion and may vary slightly due to the handmade nature of our products. If you receive an item(s) that is damaged in delivery, I will ask that the item(s) be returned (tracking showing "in transit") before we send out a replacement.

Non-Refundable Items:

Certain items cannot be returned or exchanged under any circumstances, including but not limited to:

• Custom or personalized orders
• Items marked as "final sale" or "clearance"
• Digital downloads or gift cards

Please check your order carefully before submitting your purchase.

Questions?

If you have any questions about our policies, please contact us at www.downhomecountrygoods@gmail.com

We're here to help!